How we work together.

By accessing or using our website, requesting a quote, or entering into a project agreement with Graphshore Studio, you confirm that you are at least 18 years of age, have the legal authority to enter into these Terms, and agree to be bound by them in their entirety. These Terms apply to all visitors, users, and clients of our website and services. We reserve the right to update these Terms at any time, and continued use of our services constitutes acceptance of any changes.

Graphshore Studio provides web design, web development, UX/UI design, e-commerce development, prototyping, and usability testing services on a project basis. The scope, timeline, deliverables, and pricing for each engagement are defined in a separate project proposal or statement of work agreed upon by both parties in writing. We reserve the right to decline any project request at our discretion without obligation to provide a reason.

All projects begin with a written proposal or statement of work ("SOW") that outlines the deliverables, timeline, payment schedule, and any other project-specific terms. The SOW becomes binding once signed or accepted in writing by both parties. Any changes to the scope of work after the SOW is accepted must be agreed upon in writing and may result in additional charges and timeline adjustments.

Unless otherwise agreed in writing, all projects require a non-refundable deposit of 50% of the total project fee before work begins, with the remaining balance due upon project completion and before final files or live deployment are delivered. For larger projects, milestone-based payment schedules may be established in the SOW. All invoices are due within 14 days of issuance; late payments are subject to a 1.5% monthly interest charge on the outstanding balance.

Upon receipt of full payment, Graphshore Studio assigns to the client all rights, title, and interest in the final deliverables created specifically for the project, including custom design files and production code. We retain ownership of all preliminary concepts, unused design directions, internal tools, and proprietary frameworks used in the creation of deliverables. We reserve the right to display completed work in our portfolio and case studies unless the client requests confidentiality in writing.

The client agrees to provide all necessary content, assets, feedback, and approvals in a timely manner as outlined in the project timeline. Delays caused by the client's failure to provide required materials or approvals may result in timeline extensions and additional charges. The client is responsible for ensuring that any materials they supply do not infringe upon the intellectual property rights of any third party.

Each project includes a defined number of revision rounds as specified in the project proposal. Additional revisions beyond the agreed scope will be billed at our standard hourly rate, which will be specified in the SOW. A revision is defined as minor adjustments to approved designs; requests that represent a change in creative direction or project scope will be treated as a change order and priced accordingly.

Some projects may require the use of third-party platforms, fonts, plugins, stock assets, or software licenses (e.g., Shopify, WordPress, premium typefaces). Unless otherwise specified, the cost of such third-party licenses is not included in our project fee and is the responsibility of the client. We will always inform the client in advance if third-party expenses are expected as part of the project.

We treat all client information, project details, business data, and proprietary materials shared with us as strictly confidential. We will not disclose such information to third parties without your prior written consent, except as required by law or as necessary to deliver our services. This confidentiality obligation survives the termination of any project or agreement between us.

If a client cancels a project after work has commenced, the initial deposit is non-refundable. For projects cancelled after significant work has been completed, the client agrees to pay for all work completed up to the point of cancellation, calculated at the pro-rated value of the total project fee. Cancellation must be communicated in writing via email, and all deliverables completed up to that point will be provided to the client upon receipt of any outstanding payment.

We reserve the right to cancel or suspend a project if the client engages in conduct we deem abusive, illegal, or contrary to these Terms, or if payment obligations are not met. In such cases, we will provide written notice and refund any portion of fees paid that correspond to work not yet performed. We shall not be liable for any damages or losses arising from such cancellation.

To the maximum extent permitted by applicable law, Graphshore Studio shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunities, arising from or related to our services. Our total liability in connection with any project or engagement shall not exceed the total fees paid by the client for that specific project. These limitations apply regardless of the form of action and whether or not we have been advised of the possibility of such damages.

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our deliverables will meet all of your requirements or that they will be error-free. Any warranty claims related to third-party platforms or tools are subject to the terms of those respective providers.

You agree to indemnify, defend, and hold harmless Graphshore Studio, its members, employees, and contractors from and against any claims, damages, obligations, losses, liabilities, costs, or expenses arising from your breach of these Terms, your use of our services, or any content or materials you provide to us. This indemnification obligation survives the completion or termination of any project or agreement.

Unless a written non-disclosure agreement is in place, Graphshore Studio reserves the right to display completed client work in our portfolio, website, case studies, and social media. We may display screenshots, descriptions, and project outcomes without identifying specific confidential business metrics unless approved by the client. If you wish to exclude your project from our portfolio, please notify us in writing before the project commences.

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to conflict of law principles. Any disputes arising out of or related to these Terms or our services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be subject to binding arbitration in Boulder County, Colorado, in accordance with the rules of the American Arbitration Association.

These Terms, together with any signed project proposal or statement of work, constitute the entire agreement between you and Graphshore Studio with respect to the subject matter herein and supersede all prior agreements, representations, and understandings. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of those rights.

If you have questions about these Terms or wish to discuss a project engagement, please contact us using the details at the bottom of this page. We are happy to clarify any aspect of these Terms before you engage our services. Written communication via email is the preferred method for all formal project correspondence.